Notes, Class IX, Subject Specific Skills, IT

 

UNIT – 1

Subject specific skills

INTRODUCTION TO IT & ITeS INDUSTRY

Section A (Objective Type Questions)

Unsolved Exercise

A.  1.  iv. All of these   

2.  iii. Data-Entry Services          

3.  iv. All of these   

4.  ii.  Automated Teller Machine (ATMs)

5.  iv. Blood Sugar Testing Machine

B.  1. ITES  

2.  Business process management  

3.  Indian Service Providers (ISPs) 

4.  Cardiac Screening

5.  Social Networking

C. 1.  iii. A is true but R is false.

2.  i.   Both A and R are true and R is the correct explanation of A.

3.  ii.  Both A and R are true but R is not the correct explanation of A.

 4.  iv. A is false but R is true.

D. 1.  iv. Statement 1 is false, Statement 2 is true.

2.  iii. Statement 1 is true, Statement 2 is false.

3.  i.   Statement 1 is true, Statement 2 is true.

4.  iv. Statement 1 is false, Statement 2 is true.

Section B (Subjective Type Questions)

A.   1. The different types of BPO services are:

•         Customer support services: Handling customer interactions, inquiries, and support.

•         Technical support services: Assisting with technical-related issues.

•         Data entry services: Managing and inputting data entry students, voters, mortgage etc.            

•         Accounting services: Handling tasks like payroll, balance sheet, etc.              

•         Finance and accounting: Managing financial records and transactions.          

•         Marketing and sales services: Conducting market research and sales activities.

•                   Human resource services: Support with manpower to do different activities in a firm, like Cleaning, Gardening, Transportation etc.

2. Sectors in which the IT industry is classified are:         

•         IT in Education               

•         IT in Banking                 

•         IT in Software development                

•         IT Insurance         

•         IT in Marketing               

•         IT in Healthcare              

•         IT in Science and Engineering            

•         IT in Research                 

•         IT in Business                 

•         IT in Entertainment                   

•         IT in Communication                

•         IT in Social Networking

3. Video Conferencing is a technology that allows users in different locations to hold face-to-face meetings virtually, using video and audio transmission over the internet. 4. IT in healthcare:            

•         Electronic Health Records (EHRs): To store and manage patient data.          

•         Telemedicine: To provide remote healthcare services.                

•         ICT in Diagnosis: Different machines are used for the diagnosis and treatment, like ECG machines, Blood sugar testing machines, MRI machine etc.               

•         Hospital management systems: To streamline administrative tasks.          

•         IT in Science, Research and development: For medical advancements.

5. IT in libraries:             

•         Digital catalogues: To search for books and resources.               

•         Digital libraries: To access e-books, journals, and databases.

•         Internet access: To provide information and research opportunities.

•         Library management systems: To manage inventory and circulation.

•         Multimedia resources: To offer access to audio and video materials.

 

B.  1. Type of BPO service for software installation issue: Technical support (Help desk services).

2. Communication method for file transfer: File Transfer Protocol (FTP) or cloud storage services.

 

 

 

 

 

Unit – 2

DATA ENTRY & KEYBOARDING SKILLS

Use keyboard and Mouse for Data Entry

Section A (Objective Type Questions)

A. 1.  iv.  Equal sign (=)

2.  i.  Top (^)

3.  iii.  Typing special characters and capital letters

4.  iv.  Hold the mouse by putting your palm on the body of the mouse

5.  ii.  Entering large amounts of numeric data

B. 1.  Net speed               2.  Two                  3. Alt           4.  Function

C. 1.  i.  Both A and R are true and R is the correct explanation of A.

2.  i.  Both A and R are true and R is the correct explanation of A.

3.  iii.  A is true but R is false.

Section B (Subjective Type Questions)

A.   1. The various types of keys on a computer keyboard are: 

• Alphanumeric      keys:  It        contains       letters from  (A      to          Z        or       a        to       z)       for     entering       textual          data.

• Numeric keys: Numbers from 0 to 9 for entering different types of numeric values. It also has mathematical operators.

• Function keys: These keys (F1 to F12) perform specific functions depending on the software in which they are being used.

• Punctuation keys: It includes keys for punctuation marks, such as colon (:), semicolon (;), question mark(?), single quotation mark (‘ ‘), double quotation mark (“ “), etc.

• Control keys: Keys such as control (Ctrl), Shift, Spacebar, Alt, Caps Lock, and Tab are special control keys that perform specific functions depending on when and where they are used.

• Navigation keys: The keys ( Arrow, Home, End, Page Up, Page Down) are used for moving the cursor.

• Command keys: Keys such as Insert, Delete, Backspace and Enter are command keys.

• Enter key: This key is labelled as Return key. It helps to send the cursor to the next line and is also used to execute a command.

• Windows key: Pressing the Windows key on the keyboard activates the Start menu. 2.  The correct position of hands and body while typing is as follows:

• Sit straight with feet flat on the floor or on a footrest.

• Keep wrists straight and relaxed, not bent up or down.

• Position the keyboard directly in front, allowing elbows to be bent at about 90 degrees.

• Maintain a slight gap between the keyboard and the body.

• Keep shoulders relaxed and avoid hunching.

3. Numeric Keypad is a section of the keyboard containing numbers (0-9), a decimal point (.), arithmetic operators (+, -, *, /), and sometimes an Enter key. It is designed for efficient entry of numerical data.

4. Guide keys are the keys on the keyboard that help touch typists position their fingers correctly without looking. The guide keys are usually F and J on the QWERTY layout, which have raised bumps or tactile markings.

5.  The role of typing ergonomics is as follows:

•         Typing ergonomics aims to maximise comfort, efficiency, and safety while using a keyboard.

•         It focuses on the design of the workstation setup, including the keyboard, chair, and monitor position, to prevent injuries such as carpal tunnel syndrome and muscle strain.

B.  Simran can efficiently perform the tasks as follows:

a.   Typing Capital Letters: She should use the Shift key to type a single capital letter. Press and hold the Shift key while pressing the letter key.

b.  Adding Symbols: Use the Shift key in combination with number keys to type symbols like  @, %, and $. For example, Shift + 2 for @, Shift + 5 for %, and Shift + 4 for $.

 

Use Typing Software

Unsolved Exercise

Section A (Objective Type Questions)

A. 1.  ii.  The completion percentage of the lesson

2.  ii. Pause

3.  iv.  Orange-coloured letters indicate wrong inputs within the time

4.  ii.  Toolbar

5.  ii.  Upload Lesson

B. 1.  Home  

2.  Yellow

3. Keyboard

4.      F,G,R,T,V,B,4,5- Left index finger

J,H,Y,U,M,N,6,7 – Right index finger 

5. Sound control.

C. i.  Both A and R are true, and R is the correct explanation of A.

D. i.  Statement 1 is true, Statement 2 is true.

Section B (Subjective Type Questions)

A. 1.  Result Interpretation involves analysing the data presented after a typing test or lesson to understand performance. This includes evaluating speed (WPM), accuracy (error rate), and other metrics to identify areas of strength and weakness.

2. In the Error Overview, different colours are used to represent various types of errors, such as incorrect characters, extra characters, or missed characters. This colour-coding helps users quickly identify and understand the nature of their mistakes.   

3. i.  Virtual Keypad: A virtual keypad is a graphical representation of a keyboard on the screen, allowing users to type using a mouse or touch input.

ii.  Lesson Control: Lesson Control refers to the functions that allow users to manage their typing lessons, such as starting, pausing, restarting, or skipping sections.

iii.  Overall Rating: The overall rating is a summary score or evaluation of a user’s performance in a typing test or lesson, often based on a combination of speed and accuracy.

4.   In the text panel of the lesson editor, users can modify the text content of the lessons, customise the layout, and adjust the formatting to suit their preferences or learning needs.

B.  1.  Yash can find the window to start or restart his lesson in the main interface of RapidTyping, typically labelled as ‘Start Lesson’ or ‘Restart Lesson.’ It may also be accessible through a menu option like ‘Lesson’ or ‘Course.’

2. To check accuracy and speed in a single window, Yashika can follow these steps:

Step 1: Complete a typing lesson or test.

Step 2: Navigate to the ‘Statistics’ or ‘Results’ section.

Step 3:  Look for the summary view, which typically displays key metrics such as WPM, accuracy percentage, and error count in a single window or panel.